Glossary

Glossary of Moving Terminology

Cash on Delivery (COD)

Payment is required at the time of delivery (before unloading) at the final destination.

Additional Services

Services such as packing, appliance servicing, unpacking, or piano stair carries that you request to be performed (or that are necessary because of landlord requirements or other special circumstances). Charges for these services may be in addition to the line haul charges.

Advanced Charges

Charges for services performed by someone other than the mover. A professional, craftsman, or other third party may perform these services at your request. The mover pays for these services and adds the charges to your bill of lading charges.

Advertisement

This is any communication to the public in connection with an offer or sale of any interstate household goods transportation service. This will include written or electronic database listings of your movers name, address, and telephone number in an online database. This excludes listings of your movers name, address, and telephone number in a telephone directory or similar publication. However, Yellow Pages advertising is included within the definition.

Agent

A local moving company authorized to act on behalf of a larger, national company.

Appliance Service by Third Party

The preparation of major electrical appliances to ensure their safety for shipment. Charges for these services may be in addition to the line haul charges.

Bill of Lading

The receipt for your goods and the contract for their transportation.

Carrier

The mover transporting your household goods.

Certified Scale

Any scale designated for weighing motor vehicles, including trailers or semi-trailers not attached to a tractor, and certified by an authorized scale inspection and licensing authority. A certified scale may also be a platform or warehouse type scale that is properly inspected and certified.

Estimate, Binding

This is an agreement made in advance with your mover. It guarantees the total cost of the move based upon the quantities and services shown on the estimate.

Estimate, Non-Binding

This is your movers cost prediction, based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect.

Expedited Service

An agreement with the mover to perform transportation by a set date in exchange for charges based on a higher minimum weight.

Flight Charge

A charge for carrying items up or down flights of stairs. Charges for these services may be in addition to the line haul charges.

Guaranteed Pickup and Delivery Service

An additional level of service featuring guaranteed dates of service. Your mover will provide reimbursement to you for delays. This premium service is often subject to minimum weight requirements.

High Value Article

These are items included in a shipment valued at more than $100 per pound ($220 per kilogram).

Inventory

The detailed descriptive list of your household goods showing the number and condition of each item.

Line Haul Charges

The charges for the vehicle transportation portion of your move. These charges, if separately stated, apply in addition to the accessorial charges.

Long Carry

A charge for carrying articles for an excessive distance between the movers vehicle and your residence. Charges for these services may be in addition to the line haul charges.

May

An option. You or your mover may do something, but it is not a requirement.

Mover

A motor carrier engaged in the transportation of household goods and its household goods agents.

Must

A legal obligation. You or your mover must do something.

Order (Bill of Lading) Number

The number used to identify and track your shipment.

Order for service

The document authorizing the mover to transport your household goods.

Peak Season Rates

Higher line haul charges applicable during the summer months.

Pickup and Delivery Charges

Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and residence.

Should

A recommendation. We recommend you or your mover do something, but it is not a requirement.

Shuttle Service

The use of a smaller vehicle to provide service to residences not accessible to the movers normal line haul vehicles.

Storage In Transit (SIT)

The temporary warehouse storage of your shipment pending further transportation, with or without notification to you. If you (or someone representing you) cannot accept delivery on the agreed-upon date or within the agreed upon time period (for example, because your home is not quite ready to occupy), your mover may place your shipment into SIT without notifying you. In those circumstances, you will be responsible for the added charges of the SIT service, as well as the warehouse handling and final delivery charges. In addition, your mover also may place your shipment into SIT if your mover was able to make delivery before the agreed-upon date (or before the first day of the agreed upon delivery period), but you did not concur with early delivery. In those circumstances, your mover must notify you immediately of the SIT, and your mover is fully responsible for redelivery charges, handling charges and storage charges.

Tariff

An issuance (in whole or part) containing rates, rules, regulations, classifications, or other provisions. The Surface Transportation Board requires that a tariff contain three specific items. First, an accurate description of the services the mover offers to the public. Second, the specific applicable rates (or the basis for calculating the specific applicable rates) and third, service terms for services offered to the public.

Valuation

The degree of worth of the shipment. The valuation charge compensates the mover for assuming a greater degree of liability than is provided for in its base transportation charges.

Warehouse Handling

A charge may be applicable each time SIT service is provided. Charges for these services may be in addition to the line haul charges. This charge compensates the mover for the physical placement and removal of items within the warehouse.