Frequently Asked Questions

It is important to remember that moving is a seasonal business with peak months being May-September. If you are planning a move during these months, we recommend making your reservation 4-6 weeks in advance. Also, the last and first few days of the month are especially busy, so please plan accordingly.

Movers USA is located in Baltimore, Maryland. Our large fleet of state of the art trucks and equipment means that we can provide long distance moves to 48 states and local moves to most metropolitan areas.

We do this for efficiency and to keep the costs down. We do have direct shipments available, but most customers choose to have their moves done in the standard way so that it will be more affordable.

Partial packing is the packing, wrapping or crating of glass tops, all sizes of TV sets, pictures, mirrors, glass items, lamps, china cabinets, and all upholstered furniture. We

Any materials that are requested or used by your moving team ( boxes, packing paper, tape, etc) will be charged additionally.

The mover will enter your residence and pack everything for you. It is recommended that you retain any valuables, medicines, legal papers with you for the move.

Yes, our crews come fully prepared. If you find that you need something, it will be available.

For insurance reasons, customers are not allowed on the truck, so the best way to help is to be prepared before hand. Have all your packing done, boxes labeled, etc. This will allow our crew to do their job efficiently.

It is the maximum protection a moving company will be liable for if an item is damaged during transit. $.60/lb per item for long distance moves and $.30/lb per item for local moves.

If you have an item damaged and it has to be replaced, it will be replaced at a value determined by taking the weight of the item times $.60/lb.

Insurance will offer protection

Most homeownersﾒ policies do not provide coverage. Call your company to see if they can supply you with coverage for a special premium. Make sure the policy includes coverage while your goods are in the moversﾒ possession and not just while the movers are in your residence.

If you know that you have an item that will need to be hoisted , you will have to contact a hoisting specialist., as we do not provide that service. You should make the arrangements at a time when it will not interfere with the rest of the move.

It is against the law to transport plants across state lines. On local moves Federal Regulations allow a mover to transport plants if the trip is fewer than 15 miles. However, we cannot guarantee their safety. In general, we recommend that you make arrangements to transport your plants.

Any service that is provided, in addition to the line haul is typically an additional service. These can include crating,packing, unpacking, appliance services, special handling, stairs, long carries or shuttle service if access to your residence is limited and a second smaller truck is necessary. Your moving consultant can fully explain the range of services and charges.